Over the past 75 years at Hagey Coach and Tours, we have traveled across North America from big cities to rural country roads. In the last 10 years, Dossier has helped us to streamline tasks such as tracking tire and brake readings, mileage, licenses and permits, scheduling preventative maintenance and inputting repair orders. This has allowed us the flexibility to review information about any vehicle in our fleet at a moment’s notice. Dossier has also been a tremendous help in maintaining our parts inventory, driving accurate re-ordering and easy receipt and barcoding. These features help us accurately track our in-stock inventory and parts usage. The most recent enhancement to our fleet has been the addition of Dossier On-Board GPS tracking. This has enabled our company to automatically import mileage to the Dossier database. Trouble codes and alerts from vehicles are emailed to us and also automatically imported into the Dossier program. By providing us with continuous updates and a friendly, courteous staff, Dossier Systems has been and will continue to be an invaluable resource for our company.

Dossier reporting plays an instrumental role in managing our 1300+unit fleet for the City of Rock Hill, South Carolina. The City of Rock Hill prides itself in public service, the quality of life we provide our citizens along with our amazing parks. The ability to take multiple inputs to create easy to read and accurate reports is imperative to help with anything from fuel consumption data to alternative fuel grant information. Dossier allows us to operate at a high level of service meeting the demands of a growing city and fleet. In these economic times any asset to help the tax payer keep a little money in their pocket is an essential tool to have.

We have been using Dossier for over 12 years; it is a fantastic tool to manage fleet maintenance and improve productivity. A few years ago, we added Dossier External Work Management to import electronic work orders from our fleet leasing company, which has saved us countless hours in data entry while eliminating errors. We also use Dossier for asset life cycle analysis, including identifying units above/below expected service life, cost, and fuel performance

SWACO has been using the Dossier System since early 2003; the depth of the system’s capabilities enables us to continuously find new ways to incorporate it into our constantly evolving business model.   We are able to track so many different facets of our fleet maintenance system, fuel management system and inventory that we have been able to run a much leaner, more productive operation. We are especially interested in the equipment tracking ability of Dossier. It allows us to see what units are in need of replacement by age, miles, excessive fuel consumption or life cost. This was instrumental in determining which of our trucks we were going to replace with new CNG powered vehicles. The oldest or one with the most miles is not always the right unit to replace and Dossier lets us see that.

Dossier has been a real asset for us to transform our shop from a manual, handwritten, paper intensive process to an online, live, automated system.  It has allowed us the opportunity to see activity at multiple shops at the same time and stay current with work being performed all over the country.  We have been pleased with the transition to Dossier and are enthusiastic to continue to see the reporting and automation advancements!